Refund Policy

1. General Refund Policy

GEO Serbia offers refunds under specific circumstances as outlined in this policy. Our commitment is to handle all refund requests fairly and consistently while maintaining the integrity of our business operations.

1.1 Refundable Products and Services

The following products and services purchased from GEO Serbia may be eligible for refunds:

• Digital content subscriptions
• Online courses and educational materials
• Premium membership fees
• Consultation services
• Event registrations

1.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Digital content that has been downloaded, accessed, or streamed
• Services that have been fully performed
• Customized or personalized products
• Gift cards or promotional credits (unless required by law)
• Processing fees, shipping charges, and taxes (unless required by law)

2. Conditions for Refunds

Refunds may be granted under the following conditions:

2.1 Subscription Services

For subscription-based services:

• Free Trial Conversions: If you upgrade from a free trial to a paid subscription, you may request a full refund within 14 days of the first charge, provided you have not extensively used the premium features.
• Monthly Subscriptions: Monthly subscriptions may be canceled at any time, but refunds are generally not provided for partial months. When you cancel, you will retain access until the end of your billing period.
• Annual Subscriptions: Annual subscriptions may be eligible for a prorated refund if canceled within 30 days of purchase or renewal. After 30 days, no refund will be provided for the remaining subscription period.

2.2 Digital Content and Courses

For digital content and online courses:

• Unused Content: Digital content that has not been downloaded, accessed, or streamed may be eligible for a full refund within 14 days of purchase.
• Courses: Online courses may be refunded within 14 days of purchase if less than 25% of the content has been accessed, or if technical issues prevent proper access to the course materials.

2.3 Event Registrations

For event registrations:

• Cancellation by Registrant: Full refunds are available up to 30 days before the event date. Between 30 and 14 days before the event, a 50% refund may be provided. No refunds are available within 14 days of the event, but tickets may be transferred to another person.
• Cancellation by GEO Serbia: If we cancel an event, full refunds will be provided to all registrants, or we may offer the option to transfer registration to a rescheduled date or similar event.

2.4 Technical Issues and Service Failures

If you experience significant technical issues or service failures that substantially impair your ability to use our products or services, you may be eligible for a full or partial refund, depending on the nature and extent of the problem. Such issues must be reported to our customer support team within 7 days of occurrence.

3. Refund Processing Timeframes

3.1 Refund Request Review

All refund requests are typically reviewed within 3-5 business days. During periods of high volume, this review process may take up to 7 business days.

3.2 Refund Processing Time

Once a refund is approved:

• Credit/Debit Card Payments: Refunds to credit or debit cards are typically processed within 5-10 business days. The time it takes for the refund to appear on your statement depends on your card issuer and may take an additional 2-10 business days.
• PayPal Payments: Refunds to PayPal accounts are typically processed within 3-5 business days.
• Bank Transfers: Refunds via bank transfer may take 7-14 business days to process, depending on your banking institution.

3.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase whenever possible. If the original payment method is no longer available or valid, we may contact you to arrange an alternative refund method.

4. How to Request a Refund

4.1 Refund Request Procedure

To request a refund, please follow these steps:

1. Go to the Contact Us page on our website
2. Fill out the contact form, selecting "Refund Request" from the subject dropdown
3. Provide the following information:
   • Your full name and email address used for the purchase
   • Order number or transaction ID (if available)
   • Date of purchase
   • Product or service for which you are requesting a refund
   • Reason for the refund request
   • Any relevant documentation or screenshots (if applicable)

Alternatively, you can email your refund request directly to refunds@geoserbiatech.com with the above information.

4.2 Documentation Requirements

Depending on the nature of your refund request, we may ask for additional documentation to process your claim, such as:

• Proof of purchase
• Documentation of technical issues (screenshots, error messages)
• Any communication with our support team regarding the issue

Failure to provide requested documentation may result in delays or denial of your refund request.

5. Exceptions to the Refund Policy

5.1 Promotional or Discounted Purchases

Products or services purchased at promotional or discounted rates may have different refund terms, which will be clearly communicated at the time of purchase. In general, heavily discounted items (more than 50% off regular price) are not eligible for refunds unless required by law.

5.2 Abuse of Refund Policy

GEO Serbia reserves the right to refuse refunds to customers who abuse our refund policy, such as those who repeatedly purchase and request refunds for the same or similar products or services, or those who provide false information in refund requests.

5.3 Force Majeure

In cases of events beyond our reasonable control (including but not limited to natural disasters, power outages, government actions, or widespread internet disruptions), our standard refund policy may be modified. We will communicate any such modifications as promptly as possible.

5.4 Legal Compliance

Notwithstanding anything in this policy, GEO Serbia will comply with all applicable laws regarding refunds in the jurisdictions where we operate. Where local consumer protection laws provide for more favorable refund terms than those stated in this policy, the local legal requirements will prevail.

6. Disputed Charges and Chargebacks

6.1 Dispute Resolution

If you have concerns about a charge from GEO Serbia, please contact our customer support team before initiating a chargeback with your payment provider. We are committed to resolving disputes fairly and efficiently.

6.2 Chargeback Policy

If you initiate a chargeback with your payment provider without first attempting to resolve the issue directly with us, we reserve the right to:

• Present evidence to contest the chargeback
• Suspend or terminate your access to our services
• Decline future transactions from you
• Charge a reasonable administrative fee to cover the costs associated with processing the chargeback

7. Contact Information

If you have questions or concerns about our Refund Policy, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (CET).